Book Online

Please ensure you click on the right link for your doctor.

Please note that when you schedule an online appointments, your appointment will be a

VIRTUAL VISIT ONLY (digital video or telephone)

You must be physically present IN Ontario for your virtual visit to occur.

Any in-office visit can only be booked after talking to your physician.


Once you log into the virtual visit, do not leave that screen, or the doctor will not be able to connect with you.

Sometimes your physician may be running a bit late but your physician will typically call you no later than 10 minutes of your scheduled appointment start time.

If you miss the first call from your physician, we will call you back within a few minutes.

If we have tried to reach you twice and failed, then the appointment is considered a ’no show’. The usual ‘no show’ fees may apply and you will need to schedule another appointment time.

Virtual Care (ie. digital video visits or telephone visits) has some inherent privacy and security risks that your health information may be intercepted or unintentionally disclosed. We want to make sure you understand this before we proceed. In order to improve privacy and confidentiality, you should also take steps to participate in Virtual Care in a private setting, use an encrypted email service if available, and you should not use an employer’s or someone else’s computer/device as they may be able to access your information.

If it is determined you require a physical exam you may still need to be assessed in person.

You should also understand that virtual care is not a substitute for attending the Emergency Department if urgent care is needed.


Special Notice for patients of Dr. Clement & Dr. Nguyen:

Please click here to read an important notice about Dr. Clement's Practice, and here for Dr. Nguyen.

Dr. Clement & Dr. Nguyen no longer work at YHVS. No appointments are available.

YHVS physicians are not able to provide appointments to patients who had been in their practices.

Please follow up with your new family doctor or at a walk-in clinic or at the emergency department as needed.


Dr. Brophy, Dre. Caissie & Dr. Lilly Patients:


1. In the name field, enter your LAST NAME only exactly as it appears on your Health Card

2. Enter ONLY the numbers on your Health Card - NO letters & NO spaces or dashes

3. Use your email address on file at the clinic as the contact method

Every morning from Monday to Saturday, additional appointments become available to book online with the On Call Doctor. Please select "Same Day Appointment" as the appointment type for issues that require an appointment today. Check early as they book quickly.

Dr. Donohue's Patients:

*Please remember to ONLY enter your Health Card NUMBER, with NO spaces or dashes (-), and NO letters at the end*

**If it does not work the first time, please try again in 10 minutes before calling the office.

**Please note that this service, and other electronic services are currently being offered with no fee, this may be subject to change**